Features that make
selling easier

Zoho CRM offers everything you
need to increase leads, accelerate sales,
and measure sales performance.

START FREE TRIAL
artificial intelligence

AI that listens,
learns, and assists

art illustrationart illustrationart illustrationart illustrationart illustrationAI-in-Zoho-CRM

Intelligent Assistance, now at your beck and call. Simply converse with your CRM and watch as your commands get distilled into streamlined action. Dynamic recommendations made, follow-ups automated, anomalies flagged, outcomes predicted, and emails deciphered. It's more than just automation—it's your steadfast strategic partner, empowered for success.

Learn more
Sales Force Automation

Optimized sales for amplified impact

Your sales team can now focus more on what it does best—building lasting relationships. Zoho CRM frees up time by automating tedious, mundane tasks like contact tracking, follow-ups, and updates. Sales made smoother, simpler, and impactful—just as they should be.

Learn more
Lead Management

Lead management:
From prospects to deals

What starts off as a mere name among millions in a directory holds the ability to build a highly prolific association. With Zoho CRM, every lead goes through a journey of earnest engagement, meticulous enrichment, and nurturing to pave the way for the momentum required to propel your business forward.

Learn more
Process Automation

End-to-end automation for
accelerated sales

Any sales team must handle multiple tasks at once—but the best ones do it effortlessly. From the first hello to the final handshake, Zoho CRM helps you automate activities across the sales funnel while guiding sales reps contextually to ensure process uniformity. Transform fragmented steps into fluid, structured practice.

Learn more

Cadences

Visualize and automate a sequence of follow-ups that branches out and reacts to every response of your lead, allowing you to nurture and push them down the sales pipeline.

Learn more

Blueprint

Ensure high standards of customer experience with sales processes that are structured, easy to follow, and compliant with your business needs.

Learn more

Page Layouts

Customize every module and design distinct layouts for each sales process, with conditional fields and rules that adapt to the way you sell.

Learn more

Kiosk Studio

Transform complex processes into easy-to-follow Kiosks that connect data and offer rich context as you progress through each step of your process.

Learn more

Journey Orchestration

Visualize and automate end-to-end customer journeys and let your team focus on connecting with your prospects at the right time to deliver a rich customer experience.

Learn more
Customization

Customization without limits:
Designed & defined by you

One CRM, and infinite ways to make it yours. Zoho CRM isn't just software—it's a canvas for your vision, a sandbox for testing, and a flexible framework for capturing data and grouping information. It equips you to design an environment that adapts to your unique workflows. It's the capable foundation your system rests upon—a system that was built entirely by you.

Learn more

CRM for Everyone

When teams work in silos, deals stall. CRM4E breaks these barriers, bringing everyone on to your CRM platform so that collaboration is seamless.

Learn more

Canvas

When teams work in silos, deals stall. CRM4E breaks these barriers, bringing everyone on to your CRM platform so that collaboration is seamless.

Learn more

Client Script

Code your way to unique functionalities, features, or solutions that serve your business needs. Customize Zoho's interface to match your business fabric

Learn more

Layouts

Your data, your way. Customize fields, layouts, and modules to match your sales processes, down to the last detail.

Learn more

Portals

Create a dynamic space with Portals for customers, partners, and vendors to engage with the business on their own terms. Simplified access and streamlined collaboration.

Learn more
Business intelligence (BI)

Powerful analytics
for Actionable
Intelligence

Zoho CRM's BI toolset helps transform staggering complexity into seamless clarity. With dynamic dashboards, prompt report generation, and proactive anomaly detection, every byte of data acts as a catalyst for informed business decisions

Learn more
star-imagestar-imagestar-imagestar-imageAdvanced-Analytics-Insights-Zoho-CRM