Zoho Desk Tasks
Note:
- Each time any of the Zoho Desk integration tasks is executed, it triggers an API request in the back-end. This call is deducted from the External Calls limit available for the service from which the task is executed, based on your pricing.
- Only actual executions that receive a response (whether success or failure) are counted, not the number of times the task appears in the script. For example, if Get Records task is placed inside a for each task that iterates five times, the number of external API calls consumed will be five, even though the task appears only once in the script.
- Get Records: Fetches records from the specified module
- Get Record By ID: Fetches the details of the specified record
- Create: Creates a record
- Update: Updates the specified record
- Search Records: Fetches records based on criteria
- Get Related Records: Fetches records from the module related to the specified record
- Get Related Record By ID: Fetches the details of the specified related record
- Create Related Record: Creates a record in the submodule related to the specified record
- Update Related Record: Updates the specified related record
- Move: Moves a ticket to the specified department
- Split: Split a reply as a new ticket
- Merge: Merges two or more tickets