- Features
- Review Automation
Automate and respond to generic reviews with ease
Responding promptly to reviews doesn't need to be difficult—automatic review responses reduce your workload and save you precious time.
Responses on autopilot
When reviews are simple, like expressions of appreciation or asking for basic instructions, your responses are usually going to be similar. Break free from this routine by setting up automatic review responses based on ratings.
Personalized templates
Responding with a single click is easy—but it's even easier when you don't have to click at all. Set rules to send specific response templates using dynamic fields, without doing anything manually or compromising personalization.
Stay relevant
After resolving a customer's issue, they might want to change their negative review to a positive one. Now you can automatically update your previous response to match the new review. Stay up to date with your replies, so you never seem out of touch.
Assign reviews to specialists
How a response is written matters as much as what it says. Assigning reviews based on ratings helps match users who are most suitable for handling specific reviews. This ensures the response rate, language, and tone are always appropriate.
Schedule responses
Save time and effort by focusing on reviews that need attention, particularly ones with lower ratings. For positive reviews, select a suitable response time, such as one or three days, to make sure all reviews are addressed effectively.
