- Features
- Review Management
Streamline your review monitoringand response process
Effortlessly monitor, filter, and respond to reviews on Google Business Profile and other major online platforms.
Monitor reviews at scale
Gather all reviews, from every location, in one central place for efficient review management and analysis. Stay informed without the hassle of switching between platforms to see if customers have shared their feedback.
Respond effortlessly
High review volume can slow down your team and delay responses. Automations help you reply instantly based on ratings. For example, send a thank-you message for a 5-star review without lifting a finger. Sensitive reviews? Auto-assign to your most experienced employee for a thoughtful response.
AI-powered responses
When replying to reviews, you might find it challenging to know what to say or not have enough time. The solution? Use preset templates or generative AI to reply with one click without sacrificing quality or missing that personal touch.
“The AI response capabilities are really amazing, and will ensure that our customer interactions are prompt and professional, enhancing our online presence significantly.”
Convert reviews into tickets
Already have a support team? Let them handle reviews too. No extra tools, no training needed. With Zoho Desk integration, agents can respond to reviews directly from their helpdesk. One platform for all customer conversations.
Address negative reviews
Even if a business can't choose the reviews it gets, it can choose how quickly it responds. Ignoring a negative review will not fix things and could even make them worse. Responding promptly shows commitment and can help win back the customer's trust.
