Enterprise-grade Remote Support and Unattended Remote Access Software

How does remote support work?

Remote support works by establishing a secure internet connection between the support provider and the end user's device, enabling real-time screen sharing and control for troubleshooting and issue resolution. Zoho Assist is free remote support software that facilitates communication and collaboration between the support provider and the user.

What are the types of remote access?

The types of remote access include:

• Virtual Private Network (VPN)
• Remote Desktop Protocol (RDP)
• Remote Access Software/Tools
• Web-based Remote Access
• Secure Shell (SSH)

Why do I need a remote desktop software?

Remote desktop software is a tool that helps you access and control remote systems. Without the need for the physical presence of a technician, issues can be resolved and driver updates can be installed quickly. Zoho Assist is easy-to-use remote access and support software that is customized to your needs.

What is remote desktop software?

Remote desktop software allows customer support technicians, technical support professionals, IT admins, and others to access remote devices from wherever they are. With the best remote desktop software, technicians will be able to initiate on-demand, web-based remote support sessions to remotely access, troubleshoot, and configure devices for unattended access, and then access them at any time.

What are the key features of remote access software?

With our remote access software, you can connect to remote computers at any time, from anywhere, and provide complete technical assistance to your customers. The free remote support tool has an array of crucial features, such as

• Screen Sharing
• Multi-monitor navigation
• Text, Audio, and Video chat
• Session Scheduling
• File Transfer
• Diagnostic Tools
• Self-Service Portal

Who can benefit from the remote support tool?

Remote access software is a tool that allows users to connect to and control devices or systems from a remote location, enabling seamless collaboration and troubleshooting. Large-scale enterprises with complex internal operations, IT firms wanting to connect their teams, MSPs aiming to provide instant assistance, and even a one person IT team can use remote support software to meet their requirements. Zoho Assist is user-friendly remote desktop software that enables you to initiate remote support or screen sharing sessions securely, whenever needed.

• Enterprise Support
• Remote Support for MSPs
• Enterprise Remote IT Support
• Remote Support for Personal Use

What are the benefits of remote access software tools?

Remote support tools offer numerous advantages, including increased efficiency through quick issue resolution, cost-effectiveness by eliminating the need for on-site visits, streamlined collaboration among team members regardless of location, enhanced security with robust features like encryption, improved customer support leading to higher satisfaction, and a flexible work environment promoting work-life balance. Additionally, 24/7 accessibility caters to global operations and clients in various time zones.

What real-life use cases does the remote access software serve?

• IT support: IT technicians can troubleshoot and resolve issues on users' computers remotely, saving time and elevating productivity.
• Remote collaboration: Team members can collaborate effectively, sharing desktops for presentations and joint problem-solving.
• Customer support: Diagnose and fix issues instantly from anywhere, boosting customer satisfaction and cutting support costs.
• Educational institutions: Academic trainers can easily assist students remotely, enhancing learning experiences.
• Telehealth: Offer remote medical assistance, ensuring timely care delivery for everyone.

How do I ensure that I choose secure remote access software?

Remote assistance software is secure if it's built on a set of robust security protocols and standards. Zoho Assist is a secure remote access software that provides a higher level of security, with two-factor authentication, 256-bit AES encryption, and more. It is also one of the industry's most reliable free remote assistance software, with an experienced team that's able to meet your requirements at all times.

How do I remotely access desktops using Zoho Assist?

1. Go to assist.zoho.com and sign in to your Zoho Assist account
2. Click the Start Now button to initiate a remote support session
3. Share the session ID with the customer via email, invite link, or SMS.
4. Once the user enters the session code on their desktop, you'll gain remote access to their computer; you can troubleshoot issues, perform updates, or provide assistance as needed.

How do I remotely access mobile phones using Zoho Assist?

1. Go to assist.zoho.com and sign in to your Zoho Assist account
2. Click the Start Now button to initiate a remote support session
3. Direct your customer to download the Zoho Assist Customer application from the App Store or Google Play Store.
4. Invite your customer to a remote support session by providing them with the session key, through email or SMS.
5. Once the user accepts the invitation and grants permission, you'll gain remote access to their mobile phone, allowing you to troubleshoot issues or provide assistance remotely.

How do I choose the best remote access software in 2025?

With so many different free remote support software vendors on the market, choosing the best remote support software can be tricky and overwhelming. The best remote IT support software is one that allows both on-demand remote support and unattended access. Ideally, your remote access software should contain strong safeguards for your data, customization options that allow you to shape the solution to your needs, and an extensive feature list that helps your team troubleshoot faster.

Why Zoho Assist?

Zoho Assist is one of the top remote access software solutions on the market due to its wide variety of advanced features, multiple free and paid packages, and top-notch customer service. It is reliable remote support software that offers a wide range of remote support features under the free remote access package. It can be rebranded and can suit any business needs, as well as help you maintain an organized workflow.

Does Zoho Assist offer free remote support software?

Yes, Zoho Assist offers the best free remote desktop software and provides a variety of features for your business needs. It also offers affordable pricing for paid plans and a 15-day free trial.