A central space for customer collaboration

Give your customers a space to collaborate and innovate by building a user-frindly community forum with Zoho Desk.

How can you benefit?

Keep users engaged with your brand.
Boost search rankings with discussions.
Give customers a space to share feedback.
Help customers discover best practices and use cases.
Understand customer needs better.

Create a dedicated spot for customers

Create a space where customers can connect, help each other, track requests, follow relevant topics, and monitor their community participation effortlessly.

Customer community portal showing posts, replies, followed users' posts, and participation metrics.

Provide the right information at the right time

Reduce agent workload by surfacing relevant articles when customers search the community or before they submit a request, enabling faster self-service.

Related topic suggestions displayed when a new topic or issue is added to the community forum.

Design it to your liking

Make community a part of your brand experience with a mix of no-code and advanced HTML/CSS styling options. Our intuitive drag-and-drop builder lets you design the layout and add helpful widgets for a smoother user experience.

Community page template customization options with no-code configuration setup.

Organize everything for your agents

While the community runs itself, some issues need agent support. Zoho Desk’s community module helps agents focus on the important items and manage multiple brands by categorizing issues, problems, and questions based on their status.

Community topics categorized based on their status for agents in Zoho Desk.

Keep your community space relevant

Your customers are likely to engage on a platform that is in line with their interests and needs; keep in check who can see your community posts and monitor what goes on the community from new requests to customer replies with easy moderation in Zoho Desk.

List of topics and replies posted by customers in the community, waiting for approval.

Reward active engagement

Build experiences that align with customer needs by encouraging customers to share their feedback and participate in community activities with gamification—assign points and badges upon task completion.

Gamification configuration for customer participation in the community.

Better your presence with insightful metrics

Get all the data you need to make your community interactions engaging by diving deeper into details for the whole community activity and each community post.